• Is the dry ice food grade?

    Yes, our dry ice is food grade! Although dry ice is commonly used in specialty foods and drinks, we do not endorse its use for this purpose, as there are potential risks involved. Please check out the next question for information on safe handling practices for dry ice!

  • How should I handle and store dry ice?

    It is recommended to use gloves and/or tongs when handling dry ice, as it can cause skin burns if touched with bare hands. Store dry ice in a Styrofoam container to reduce sublimation. We offer high quality Insulated Styrofoam shippers for purchase through our website, ideal for storing any temperature sensitive product. It is also important to keep dry ice in a well-ventilated area, as it releases carbon dioxide gas which can be dangerous in confined spaces. Inhaling the vapours can result in serious injury!

  • What is the order lead time and delivery hours?

    Our delivery hours are typically between 9am-8pm. On Thursdays, Saturdays, and Fridays, we deliver as late as 10pm. However, this may change depending on the delivery address, as the delivery times may vary for areas further away from our warehouses. The order lead time is dependent on where you are placing the delivery location, but for areas closer to our warehouses, the order lead time is set 2 hours before your chosen time. When placing an order through the website, the timeslots indicate 2 hour windows in which you may receive your order.

  • Where do you deliver to?

    We deliver to a wide variety of locations! Please use the "Do we deliver?" tool on our website to find out if we deliver to your area. Keep in mind that further distances may change delivery time slots and shipping costs!

  • What is the minimum quantity for delivery?

    The minimum quantity for delivery is one bag,

  • What is the delivery fee?

    The delivery fee will vary depending on the size of the order as well as the delivery location. The delivery fee will range between $27-$31. Orders of $95 and above will likely qualify for free delivery! However, if the delivery location is of a particularly long distance, the delivery charge may still apply.

  • Do you offer returns or exchanges?

    Please view the return policy on our website for information regarding returns and exchanges.